# Ongoing Shopify support & development

> A senior Shopify team on retainer — releases, experiments and emergencies handled by the people who build stores, not a ticket queue.

- Service group: Support
- Canonical: https://madeitlookeasy.co.uk/services/shopify-support/

Stores decay one small decision at a time: an app installed for a campaign,
a theme edit under deadline, an update postponed. Support is the discipline
that keeps a fast store fast — the same senior team, still on the store,
long after launch.

The retainer covers the whole surface: new sections and features, app
vetting before anything touches the theme, staged updates, and monitoring
that catches a performance or accessibility regression before your
customers do.

## Why a retainer beats a rescue

Emergency work is the most expensive kind — bought under pressure, shipped
without context. A standing engagement means the person fixing the store at
9am already knows how it was built, because they built it.

## What's included

- Monthly development retainer
- Same-day response on breakages
- Theme & app updates, safely staged
- Performance & accessibility monitoring
- Quarterly roadmap reviews

## Questions, answered

### How is support priced?

A monthly retainer sized to your release cadence — from a maintenance-level engagement to an embedded product team. Unused hours roll for a quarter; you're never paying for silence.

### What's the response time when something breaks?

Same working day for breakages, and cutover-level urgency when checkout is affected. You reach the developers directly — there's no ticket triage layer between you and the fix.

### Do you take over stores you didn't build?

Yes — after an audit. We need to know what we're standing on before we ship to it, and you get the audit findings either way.

## Start a project

Tell us where your store is and where it needs to be: hello@madeitlookeasy.co.uk (a senior team replies within two working days).
All services: https://madeitlookeasy.co.uk/services/